STORE POLICIES

Shipping and Delivery

At Lunalita Jewels, we're dedicated to ensuring your order reaches you swiftly, securely, and efficiently. We process all orders with the utmost care within 48 hours of their receipt, with the goal of delivering your exquisite jewellery to your doorstep as promptly as possible. To offer further insights into our shipping policy, please read the following details:

 

Shipping Times

Shipping times may vary, contingent upon your location and product availability. Rest assured, we make every effort to get your precious pieces to you as soon as possible. Once dispatched, your order will arrive within 3 - 10 days. While we aim for speedy delivery, please consider that certain factors such as unforeseen weather events or national holidays could affect the delivery schedule.

​

Our Commitment to You

Lunalita Jewels is unwavering in our commitment to providing the finest shipping experience for our cherished customers. Should you ever have inquiries or require clarification regarding our shipping policy, we invite you to contact us at contact@lunalitajewels.com. Our dedicated team is here to assist you.

​

Refunds and Returns

​

Kindly note that at this time, Lunalita Jewels does not offer refunds, returns, or exchanges. We take great pride in the quality of our products and their meticulous craftsmanship. However, in case of any concerns or issues with your order, please do not hesitate to reach out to us. We're here to ensure your complete satisfaction with your Lunalita Jewels experience.

 

Thank you for choosing Lunalita Jewels for your jewellery needs. We appreciate your trust and look forward to adorning you with our exceptional pieces.

​

Terms and Conditions

This website is operated by Lunalita Jewels. Throughout the site, the terms “we”, “us” and “our” refer to Lunalita Jewels. Lunalita Jewels offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

​

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Use of Content

 

All logos, brands, marketing materials, labels, names, signatures, numerals, shapes, or any combinations thereof related to Lunalita Jewels appearing on this site, except as otherwise noted, are the properties either owned or used under license by the business and/or its associate entities featured on this website. The use of these properties or any other content on this site, except as permitted in these terms and conditions or in the site content, is strictly prohibited. You may not sell or modify the content of this website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the written permission of the respective organization or entity.

 

Acceptable Website Use

 

(A) Security Rules:

Visitors are prohibited from violating or attempting to violate the security of the website, including, without limitation:

 

Accessing data not intended for such visitor or logging into a server or account which the visitor is not authorized to access.

Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any visitor, host, or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the website, overloading, "flooding," "mail bombing," or "crashing," or.

Sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences that they suspect involve such violations and will have the right to involve and cooperate with law enforcement authorities in prosecuting visitors involved in such violations.

 

(B) General Rules:

Visitors may not use the website to transmit, distribute, store, or destroy material:

 

a. That could constitute or encourage conduct that would be considered a criminal offense or violate any applicable law or regulation.

b. In a manner that will infringe the copyright, trademark, trade secret, or other intellectual property rights of others or violate the privacy, publicity, or other personal rights of others.

c. That is libelous, defamatory, pornographic, profane, obscene, threatening, abusive, or hateful.

 

Liability

 

Visitor agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of visitor’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages. Visitor further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. Visitor agrees that Company shall not be responsible or liable to the visitor, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the Visitor for all damages or/and losses or/and causes of action exceed the amount paid by the Visitor to Company, if any, that is related to the cause of action. 

​

Lunalita Jewels takes utmost pride in delivering products of the highest quality, crafted with precision and care. However, it is important to note that, like any finely crafted item, our jewelry may exhibit normal wear and tear over time, a natural occurrence reflective of its usage and the passage of time. While our commitment to quality ensures longevity, we would like to clarify that we are not liable for the expected wear that may transpire with regular use. Therefore, Lunalita Jewels cannot be held responsible for any such wear and tear, and this includes any associated requests for refunds or reimbursements due to such gradual changes.

​

By providing your personal information, including but not limited to your email address, and submitting it through this website, you hereby consent to receive emails for various purposes, including but not limited to, order and shipping confirmations, marketing communications, and advertisements. You retain the right to unsubscribe from these communications at any time. This consent extends to all relevant communication channels associated with the services provided by Lunalita Jewels.

​

Shipping 

 

Sometimes Delivery may take longer due to the following reasons: 

 

1) Bad Weather Conditions 

 

2) Flight Delays 

 

3) Political Disruption Scenarios 

 

4) Other Unforeseen Circumstances 

 

We will not be able to compensate for any mental distress caused due to delay in delivery. Reverse pick up is not offered by Lunalita Jewels.

 

Lunalita Jewels will not be liable for any type or kind of 'duplication of payment' as caused by the payment method of the users' choice or any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.